Product Not Counting

❓ Problem: A product isn’t being recognized or added during scanning.

🔍 Possible Causes

• Product not included in inventory.
• Product Label missing or unreadable.
• Stored incorrectly (labels hidden, items mixed, not shelved properly).
• Not part of the current picklist.

🛠️ Fix

• Tap Add Item and search. If it doesn’t appear, it’s not eligible for counting.
• If it appears: tap Select, aim the reticle, and tap Drop Item. Adjust with ➖ ➕ paddles on either side of the screen.
• Confirm every row of product has its own Product Label (e.g., cups, lids).
• Check into a picklist or scan a picklist label to see if product is listed.
• Review Inventory Basics:

✅ labels visible

✅ items upright

✅ one SKU per row